FAQ

SHIPPING:

You have the option to pay the vouchers and products directly by credit card, online bank transfer or cash in advance. You will receive the vouchers either directly by e-mail to your mailbox (incl. instant download) or by mail/post.

All other products from the online store will be sent to you by mail/post.

• Shipping vouchers:
  Directly by e-mail to your mailbox as PDF for instant download and print@home
  Free standard shipping by mail/post
  Express shipping within Austria possible on request, please contact our administration at +435123602610 or at [email protected].
  
  
• Shipping Balance Alpine 1000+ and spa & sauna products:
  € 5,- standard shipping by mail/post within Austria
  € 7,- standard shipping by mail/post within EU countries and Switzerland
  
  
• Shipping spa at home products:
  € 5,- standard shipping by mail/post within Austria
  € 7,- standard shipping by mail/post within EU-countries and Switzerland
  
  
• Shipping culinary & indulgence products:
  STOCKs subscription box: free shipping
  Gmachl beer package: € 7,- in addition to standard shipping by mail/post